Warranty

As a part of our commitment to customer service, our Warranty Team is here to assist you with any troublesome equipment you may have purchased from us. We keep spare parts to most of the machines we sell and where we don't have, we can do the leg work to get parts in for you. In order for us to assist you, we ask that you retain your invoice for proof of purchase. We also may request that you return a part to the warehouse as proof of the issue, however in most cases, clear photographs of the damaged part will suffice. To lodge a warranty claim, please use our Service page here.

Limited Warranty Cover may apply to you if you live in a remote area such as outside of as London, Manchester, Leeds, Birmingham, Liverpool.

Labour Warranty

If you are in a remote areas then you may be required to deliver the goods to a central service area for repairs referred to as "Return to Base". So long as the fault in a good has not been caused by negligence, abuse or misuse (such as home goods in a commercial environment) then the goods will be repaired under the conditions of the warranty. Any other damage will not be covered by a warranty and will be charged out accordingly. A technical report and opinion from our technical company will serve as proof as to how the damage was caused.

If you live in the UK mainland you are covered for both labour and spare parts within the first year. Thereafter you will be charged only for labour and the cost of a technician getting to you. 

Labour Outside of the UK Mainland

We do not offer any technician visits outside of the mainland. Products sold outside of the UK mainland carry a full warrantee on spares and frames, however they must be returned to “base” if you require a technician to work on the unit. Please contact us for the current technical base. 

For clarity, if you live in Ireland and a part needs to be replaced, we will send you that part under the terms referred to in the warranty. If you require a technician to fit that part, it is responsibility to get the unit to our technical division in the mainland UK. You will be responsible for the unit getting to our technical department as well as getting it back to your location of choice.

Consumables
Some parts are regarded as consumables and are not covered under warranty except for manufacturing faults.

Treadmill consumables include running belt, belt bed springs, running deck, motor cowling, foam grips, decal transfers.

Cycle consumables include pedals, straps, plastic cowlings, foam grips and decal transfers

Stairclimber consumables include pedals, plastic cowlings, foam grips and decal transfers

Cross trainer and elliptical consumables include pedals, plastic cowlings, foam grips and decal transfers

Rower consumables include pedals, plastic cowlings, foam grips decal transfers, ropes, chlorine tablets, handles, side rails and seats.

Indoor studio cycle consumables include pedals, belts, chains, straps, foam grips, plastic cowlings, friction brakes and decal transfers.

Strength training equipment consumables include cables, belts, spring loaded pins, pulleys, upholstery and springs.


L2: Home and Commercial use

Please assume that the product that you are buying is covered for Home Use unless otherwise specified. Any use outside of a home environment will therefore invalidate your warranty. Please dont use home use equipment in a personal training studio or gym.

When in doubt please ask us and we will tell you what environment your product is suitable for.

No warranty offered on any of our goods cover negligence, abuse, misuse or wilful damage. Please check the product page on the website or call us for more clarification.

L3: Troubleshooting

The owners manual and FAQ section under each of the product pages are invaluable resources for information and assistance. It is always best to ask one of our certified technicians to service your gym and fitness equipment on a regular basis. Pleas be aware that if you try to dismantle your unit on your own, especially the electronic equipment, that you will be invalidating your warranty.

Your statutory rights remain unaffected by the consumer guarantee.

For more details on the various warranty’s associated with each brand, please click on the brand name below.




 
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