Shipping & Delivery

At Gym and Fitness Equipment Suppliers Limited (hereinafter referred to as Gym & Fitness), we offer a range of convenient delivery options. Contact us by phone on 020 3965 7711 or email on support@gymandfitnessequipment.co.uk, if you have any questions.

We deliver to the UK, Highlands, Islands, Ireland and Most of Europe. UK mainland shipping is free, all other areas carrier a variable charge depending on where the equipment is to be delivered and the weight of the order. 

Gym equipment is regarded as a "Heavy and Large" and requires specialised couriers. To ensure your safety and convenience, this always involves a longer delivery time than you might expect for consumer items such as books and clothes. 

The UK mainland delivery time period is between 3 to 5 working days, anything outside of the UK mainland will take longer. European deliveries of large items such as the Force USA Monsters (G1, G3, G6, G9, G12), Functional Trainers and orders over 100 kgs take between 7 and 11 days from date of order to be delivered. 

We use a third party courier and we cannot be held responsible for delays incurred by the couriers. 

We Offer Free Delivery

All orders over £250 are delivered FREE to mainland UK addresses. For more information call us on 020 3965 7711 or email service@gymandfitnessequipment.co.uk. Delivery outside of the Mainland UK will be offered at an additional surcharge and may take longer. Scotland, Highlands and islands are typical examples of areas which take longer to delivery and may attract a surcharge. 

We Use a Third Party Courier Service

If you have received a free shipping option then you may have been asked to choose a delivery method. The delivery company is a third party company, which we have sourced for your convenience and safety. In all instances once your equipment has been purchased then you will need to maintain direct contact with the third party courier service. 

The courier will make direct contact with you shortly after the purchase. Gym & Fitness is a GDPR compliant company as is all of the company partners and courier companies. by continuing with this transaction you are giving gym and Fitness permission to pass your email, phone number and delivery address to our designated courier company to enable delivery of this purchase.

Although the courier company has competent staff the final delivery dates are out of our hands. The courier company will contact you and make arrangements to deliver at a time that works for both of you. 

There will be rare times when the company is forced to reschedule an appointment as sometimes people may be sick or there may transport issues. This rescheduling would be out of our hands and all discussion and correspondence would be with the courier company. 

The Courier Company Will Contact You Directly

You will be notified by the courier company of your delivery by means of a text to your mobile phone or by email. Please ensure that these details are correct when you create your order. 

Expected delivery times are given below. We aim to deliver within these guidelines at all times. However, occasional delays are sometimes unavoidable at very busy times of the year. Deliveries outside of mainland UK including Scotland, islands and Europe may take between 7 to 10 days depending on the delivery option you have chosen. 

Multiple products may be delivered by separate carriers and on different days. You will be contacted by the carrier to arrange a suitable date for delivery.

Delivery Options 

1. Default Room of Choice Delivery (Available on all orders)

If you would like to have your equipment delivered to a room of your choice on the ground floor or first floor (subject to safe access) then Room of Choice Delivery is the right choice for you. This is our recommendation.

Room of Choice delivery is carried out by our designated courier service and takes between 3 and 5 working days from date of purchase for the mainland UK. Deliveries outside of this area are subject to courier schedules for deliveries. 

Most goods are delivered by a two man delivery service. Extremely heavy goods such as the Monster G6 and F2000 treadmill require more delivery people. 

Subject to safe access, the carrier will place the product into the room of your choice. If the room of your choice is more than one story up or down from the main entrance then you need to notify us so that we book a specialised delivery service for you. There will be an additional charge for this and you will be informed of this before delivery.

You will be notified by the courier company of your delivery by means of a text to your mobile phone or by email. Please ensure that these details are correct when you create your order. 

2. Express Kerbside Delivery (Not Available on all Orders). 

This fast delivery service means that you can get your new equipment within 3 - 4 working days providing your payment has cleared in our account. If you pay before 8:00 in the morning then you will receive your delivery within 3 days. 

Kerbside means that the driver will deliver your boxed goods to your nearest and safe access point, but not into the building. If you want to have items delivered into the building you should choose the “Room of Choice” delivery service which takes between 5 and 7 working days for the UK mainland. Deliveries outside of this area are subject to courier schedules for deliveries. 

It's for you to make sure you have enough hands on site to move your products from the kerbside to where they are needed.

What if kerbside delivery is not possible?

We will do our very best to get your order to you safely, however, if you read our terms and conditions carefully you'll see that the ultimate responsibility for making sure we can access the site lies with you.

If we cannot deliver first time, we'll talk to you and try to redeliver. Please be aware though that there may be a charge for this service.

Express Kerbside deliveries take place between 8:00 and 17:00 and someone should be at home to accept your delivery.

Kerbside deliveries may have to take place where items are exceptionally large or heavy. If your order weights in excess of 200 kgs then there is a good chance that it can only be delivered as a kerbside delivery.

This is especially relevant if you live in a block of flats as carriers will only deliver to the ground floor entrance to the block. If you have alternative delivery requirements, please contact us. Be sure to include one or two phone numbers in case the carrier needs to notify you to arrange delivery.

3. Date of Choice (Not Available on all Orders). 

Should you wish to choose a date of delivery more than 3 days away then you should choose Date of Choice delivery. This is a Door-to-Door delivery with added advantage of being able to choose the date of delivery

Although dates can never be guaranteed we will book a delivery date closest to you choice of dat. Deliveries take place between 8:00 and 17:00 and someone should be at home to accept your delivery. 

You will be notified by the courier company of your delivery by means of a text to your mobile phone or by email. Please ensure that these details are correct when you create your order. 

Dispatch.

Kerbside and Date of Choice deliveries are dispatched within 24 hours of payment being received on weekdays. Orders close on Friday at 5 p.m and are processed again from Monday mornings.

Room of Choice Deliveries are dispatched within 48 hours.

If you order and pay for your order after 14:00 on a Friday your order will only be processed on the following Monday morning.

Heavy and Palletized Equipment Deliveries.

Certain heavy products such as the Monster G6 (over 400kgs) and F2000 treadmill (over 200 kgs) may be delivered in a single box on a palette and this is called a palletized delivery.

These deliveries are only available as kerbside deliveries. It is advisable to have 2 to 4 people (depending on the weight of the box) to help the courier with these items. The courier company will call you prior to delivery in order to book a day. It is your responsibility to ensure that someone is available to receive the products at the address.

The driver may use the tail lift on his lorry and a hand-moved pallet trolley to offload your delivery. The driver cannot lift the pallet over fences or walls. Neither can he take the order any further than the pallet trolley allows.

The pallet trolley doesn't work on steep slopes, loose or uneven surfaces.

Restricted Access

Please inform us of any restriction in your streets or access roads which may make it difficult to deliver your goods. For instance some large machines may require a large vehicle to deliver. Tight driveways, tight turning circles, narrow roads, overhanding trees all make delivery difficult and sometimes impossible.

Gym & Fitness will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused or cancelled due to these restrictions, the customer is liable for all carriage charges.

Returns

If the product can not be carried to the room of choice because of tight passageways, stairwells or doorways then it will be returned to the warehouse. In such a case you will be responsible for all outbound and return courier charges.

It is the customers responsibility to ensure that the product can be deliver, can fit through the doors and fits in the space. We can help you decide before hand whether you have enough space for the product to be placed. Please be aware that large palletised products such as the Monster G6 and F2000 treadmill may need to be unpacked before carrying them down a passageway. If you have not ordered a Room of Choice delivery then this will be your responsibility. 

Installations do not take place on the same day as deliveries.

Please see our returns policy here.

Immediate Cancellations

To cancel your order you must send an email to support@gymandfitnessequipment.co.uk, either before your order is despatched or within 7 working days of delivery of your item(s), quoting your order number.

Refused Deliveries

If we cant deliver your goods to you for reasons of restricted access or if nobody is there to receive the goods then they will be returned to the warehouse for safekeeping. You will then be responsible for our bound and inbound carrier costs. Therefore please check that your goods can be carried in to the room of your choice. If you need to confirm the boxed dimensions of a product, please call or email Gym & Fitness prior to placing your order.

Late Deliveries

We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.

Please note that if you order more than one product, you might receive them on different days and/or with different delivery companies.

Short deliveries and Damage to Packaging

Please count all items and boxes, check for damaged packaging and check this against the delivery note. Please note any exceptions. If the packaging is damaged then cross out the words "delivered in good condition" and note the exception.

In order to assist us in helping you as quickly as possible, please take a photograph of the delivery note and product packaging and send to support@gymandfitnessequipment.co.uk. We will begin attending to the matter immediately.

Any short delivery of items must be reported to Gym & Fitness within 48 hours of signing. Neither Gym & Fitness nor the delivering carrier can be held responsible for short deliveries or damages to packaging if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty. The customer is asked to examine the goods as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.

Collection of Faulty Products

If your delivery is faulty we will either arrange for this item to be picked up from you or for a company appointed engineer to visit you and repair the item. If we elect to collect your item then a third party courier company will be used for this service. Please ensure that the goods are ready to picked up and are packaged correctly for transit within 24 hours of you telling us that there was a problem.

Should the goods not be ready for collection then you will be charged for an additional courier service to pick them up. Once the goods have been checked we will make the necessary arrangement to either repair or replace the goods.

You will need to provide us with the proof of purchase for this product. Guarantees are only relevant for the original purchaser and cannot be passed on if you sell your goods to another party. If you cant show us a proof of purchase then you will need to pay for all repairs in full. If we discover that the goods are not faulty on inspection then the unit will either be sent back to you or left with you and all delivery and repair call out charges will be payable by you.

Full details on our returns policy can be seen here.

Installation 

All products are delivered flat packed or in a pallet and will require assembly by you. In all cases you will receive an installation manual. Installation times take between 30 minutes and 6 hours depending on the product. 

Installation Service

Please contact us at installation@gymandfitnessequipment.co.uk to arrange this.

Installations and deliveries are for ground and first floor only and for the mainland. We are not able to offer this service offshore.

If you have ordered a product and either paid for an installation or received a free installation there are some important facts, which we need you to keep in mind. 

Installation means that your equipment will be assembled safely according to the manufacturers specifications. This will be carried out by an approved third party installation company and is optional. Apart from sourcing the company by means of the quality of their work and paying for the installation, we cannot take responsibility of any other aspect of the installation service. If you accept this optional extra you also accept the responsibility of coordinating the installation dates with the installation company. 

No further discount is given should you elect not to take the installation. 

Installation will only take place after the delivery and the normal waiting period is 1 week to 4 weeks. We are not in control of the scheduling of installation service, we simply source a reliable installation company and pay for it on your behalf. 

The company will contact you and make arrangements to install at a time that works for both of you. There will be rare times when the company is forced to reschedule an appointment as sometimes people may be sick or there may transport issues. This rescheduling would be out of our hands and all discussion and correspondence would be with the installation company. 

You will be contacted by the installation company by means of a call or by email. Please ensure that these details are correct when you create your order. 

Please ensure that the space needed for your product has been prepared and cleared. You will also need to ensure that access is not restricted and that the installation team can safely and easily work in the area. The Installation teams charge according to time and waiting periods incurred whilst someone clears a room are charged at a rate of £25 per half hour.

When we quote for installation we assume that the installation will take place in any of the following places

  • Ground      floor
  • Garage

If the installation team deems and installation to be hazardous or unreasonable then Gym & Fitness will be within their rights to refuse the job. Should the goods be found not to fit into the premises then you will be responsible for the cots of the installation team despite the fact that the installation could not be completed.

Agreed installation times must be adhered to.

Please ensure that adequate parking is provided for the loading, unloading and parking whilst the installation and or delivery is taking place. All parking charges will be for the customers account. Should the installation time be extended due to a parking issue the customer will be charged at a rate of £50 per hour.

 
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