Shipping & Delivery


Shipping and Delivery


At Gym and Fitness Equipment Suppliers Limited (hereinafter referred to as Gym & Fitness), we offer a range of convenient delivery options. Contact us by phone on 020 3965 7711 or email on support@gymandfitnessequipment.co.uk, if you have any questions.

We deliver to the UK, Highlands, Islands, Ireland and Most of Europe. UK mainland shipping is free, all other areas carrier a variable charge depending on where the equipment is to be delivered and the weight of the order. 

Gym equipment is regarded as a "Heavy and Large" and requires specialised couriers. To ensure your safety and convenience, this always involves a longer delivery time than you might expect for consumer items such as books and clothes. 

The UK mainland delivery time period is between 3 to 5 working days for small items and 5 to 7 working days for large items such as the Monster G12, G6, G9 and heavier packages. Anything outside of the UK mainland will take longer. European deliveries of large items such as the Force USA Monsters (G1, G3, G6, G9, G12), Functional Trainers and orders over 100 kgs take between 7 and 11 days from date of order to be delivered. 

We use a third party courier and we cannot be held responsible for delays incurred by the couriers. 

We Offer Free Delivery

All orders over £250 are delivered FREE to mainland UK addresses. For more information call us on 020 3965 7711 or email service@gymandfitnessequipment.co.uk. Delivery outside of the Mainland UK will be offered at an additional surcharge and may take longer. Scotland, Highlands and Islands are typical examples of areas which take longer to delivery and may attract a surcharge. European deliveries are kerbside deliveries and take around 5 to 7 working days. 

We Use a Third Party Courier Service

If you have received a free shipping option then you may have been asked to choose a delivery method. There is a standard delivery and an optional Premium White Glove Delivery option.

The delivery company is a third party company, which we have sourced for your convenience and safety. In all instances once your equipment has been purchased then you will need to maintain direct contact with the third party courier service. The courier company will make contact with you shortly after you have completed your purchase.

Gym & Fitness is a GDPR compliant company as is all of the company partners and courier companies. by continuing with this transaction you are giving gym and Fitness permission to pass your order details, email, phone number and delivery address to our designated courier company to enable delivery of this purchase. No other information is passed on nor stored on our system.

Although the courier company has competent staff the final delivery dates are out of our hands. The courier company will contact you and make arrangements to deliver at a time that works for both of you. 

There will be rare times when the company is forced to reschedule an appointment as sometimes people may be sick or there may transport issues. This rescheduling would be out of our hands and all discussion and correspondence would be with the courier company. 

The Courier Company Will Contact You Directly

You will be notified by the courier company of your delivery dates.

Expected delivery times are given below. We aim to deliver within these guidelines at all times. However, occasional delays are sometimes unavoidable at very busy times of the year. 

You May Receive More Than One Delivery

Please note that weight plates and Olympic bars are normally a pallet delivery only service. Some products such as weight plates, dumbbells, flooring and barbells are distributed from alternative warehouses and will arrive either as a parcel or as a palletized delivery. This means that the driver in these cases will not carry the goods into the location and will place the pallet at the closest external access point. In most cases this will be a front door to a building.

If there is any doubt or you wish to clarify delivery dates please chat to Alex or Miles on 020 3965 7711.


Delivery Options

Standard Delivery in the UK Mainland

All of our products include Free Delivery in the mainland UK. Smaller items are delivered by a “Standard One Man Delivery Service” and large items are delivered by “Standard Kerbside Pallet Delivery”. There is always an optional upgrade available to our “Premium White Glove Delivery Service”. 

How Can You Tell Which Order is “Small” and which order is “Large”?

If your order is 

  1. under 150kgs and 
  2. all individual boxes are under 45kgs 

you will receive your equipment via a standard One-Man Delivery. The G1 Monster, G3 Monster, Benches, Olympic Bar and Glute Ham Raise Developer are One-Man Delivery. 

If your order is 

  1. over 150kgs and / or 
  2. one of the boxes is over 45kgs 

then you will receive your equipment via a standard Pallet Delivery. The G12 Monster, G6 Monster, G9 Monster, Monster Leg Press and MyRack Packages over 150kgs will arrive by “Standard Kerbside Pallet Delivery”. 

Standard Kerbside Pallet Delivery (SKPD)

Standard Kerbside Pallet Deliveries are, as the name suggests, palletized Kerbside deliveries. 

This is the standard service for extra large items such as the G6 Monster, G9 Monster and G12 Monster.

A pallet with your equipment packed onto it will be delivered as close to your access point as possible. Kerbside means that the driver will deliver your boxed goods to your nearest and safe access point, but not into the building. 

The access Point would be a gate, driveway or loading bay which a pallet delivery vehicle can reasonably get close to. 

If you elect to use a pallet delivery for a large delivery then it would be best to make yourself familiar with the nature of the delivery and to have at least one more person help you with carrying the items inside. We recommend that you utilise the optional “Premium White Glove Delivery” for large orders.  

The driver may use the tail lift on his lorry and a hand-moved pallet trolley to offload your delivery. The driver cannot lift the pallet over fences or walls. Neither can he take the order any further than the pallet trolley allows.

What if Kerbside Delivery is not Possible?

We will do our very best to get your order to you safely, however, if you read our terms and conditions carefully you'll see that the ultimate responsibility for making sure we can access the site lies with you.

If we cannot deliver first time, we'll talk to you and try to redeliver. Please be aware though that there may be a charge for this service.

Express Kerbside deliveries take place between 8:00 and 17:00 and someone should be at home to accept your delivery.

Kerbside deliveries may have to take place where items are exceptionally large or heavy. If your order weights in excess of 200 kgs then there is a good chance that it can only be delivered as a kerbside delivery.

This is especially relevant if you live in a block of flats as carriers will only deliver to the ground floor entrance to the block. If you have alternative delivery requirements, please contact us. Be sure to include one or two phone numbers in case the carrier needs to notify you to arrange delivery.

Standard One Man Delivery (SOMD)

Your order will be delivered by a single driver within 3 to 5 working days of your payment being cleared. 

You will be contacted by our logistics department to ensure that all delivery details are correct so long as you are reachable with the contact details you have provided. 

Should you not be reachable then we will process the delivery to your address in the shortest possible time period. 

The SOMD is a “Threshold delivery”.

Threshold means the first access point of the building. For most customers this is a front door. We are not able to carry the equipment any further than the threshold. We cannot carry it upstairs, nor to a garden shed or outside building. 

But I live in a Flat

With regards to flats we will take it up as long as there is a lift that the goods will fit into. We  deliver to the nearest point inside the threshold.

The pallet trolley doesn't work on steep slopes, loose or uneven surfaces.

Pallet drivers are not permitted to assist in offloading or carrying items inside. For this service you would need the “Premium White Glove Delivery” service. 

Premium White Glove Delivery (PWGD)

When it comes to a heavy and large delivery nothing beats the Premium White Glove Delivery (PWGD).

Lead time is 5 to 7 working days from the clearing of your payment. 

We highly recommend that purchases of large products such as the Monster G12, G9, G6, G3 packages and MyRack packages are delivered using this service. 

If your delivery is originally packaged in a wooden crate such as the Monster G12, Monster G9 and Monster G6, then the crates will be cracked open in front of you and the contents carried to your room of choice. 

Equipment can be carried one story upstairs or downstairs so long as the access is reasonable and safe. If an item cannot be carried down a passageway, through a doorway or through a staircase then it will be left at the closest accessible place.

Subject to safe access, the carrier will place the product into the room of your choice. If the room of your choice is more than one story up or down from the main entrance then you need to notify us so that we book a specialised delivery service for you. There will be an additional charge for this and you will be informed of this before delivery.

If We Can't Contact You After Your Purchase.

Our logistics department will make every effort to make contact with you to ensure that all delivery details are correct. 

We will use the details that you provide in order to make contact with you. 

Should you not be reachable within 24 hours, and to avoid any delays in your delivery, then we will process the delivery to your given shipping address in the shortest possible time period. 

Dispatch.

Deliveries are dispatched within 24 hours of payment being received on weekdays.

Premium White Glove Deliveries are dispatched within 48 hours.

If you order and pay for your order after 14:00 on a Friday your order will only be processed on the following Monday morning.

Force USA products are shipped from our Sittingbourne warehouse and depending on your location may move through a number of distribution depots.


Restricted Access

Please inform us of any restriction in your streets or access roads which may make it difficult to deliver your goods. For instance some large machines may require a large vehicle to deliver. Tight driveways, tight turning circles, narrow roads, overhanding trees all make delivery difficult and sometimes impossible.

Gym & Fitness will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused or cancelled due to these restrictions, the customer is liable for all carriage charges.

Returns

If the product can not be carried to the room of choice because of tight passageways, stairwells or doorways then it will be returned to the warehouse. In such a case you will be responsible for all outbound and return courier charges.

It is the customers responsibility to ensure that the product can be deliver, can fit through the doors and fits in the space. We can help you decide before hand whether you have enough space for the product to be placed. Please be aware that large palletised products such as the Monster G6 and F2000 treadmill may need to be unpacked before carrying them down a passageway. If you have not ordered a Room of Choice delivery then this will be your responsibility. 

Installations do not take place on the same day as deliveries.

Please see our returns policy here.

Immediate Cancellations

To cancel your order you must send an email to support@gymandfitnessequipment.co.uk, either before your order is despatched or within 7 working days of delivery of your item(s), quoting your order number.

Refused Deliveries

If we cant deliver your goods to you for reasons of restricted access or if nobody is there to receive the goods then they will be returned to the warehouse for safekeeping. You will then be responsible for our bound and inbound carrier costs. Therefore please check that your goods can be carried in to the room of your choice. If you need to confirm the boxed dimensions of a product, please call or email Gym & Fitness prior to placing your order.

Late Deliveries

We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.

Please note that if you order more than one product, you might receive them on different days and/or with different delivery companies.

Short deliveries and Damage to Packaging

Please count all items and boxes, check for damaged packaging and check this against the delivery note. Please note any exceptions. If the packaging is damaged then cross out the words "delivered in good condition" and note the exception.

In order to assist us in helping you as quickly as possible, please take a photograph of the delivery note and product packaging and send it to support@gymandfitnessequipment.co.uk. We will begin attending to the matter immediately.

Any short delivery of items must be reported to Gym & Fitness within 48 hours of signing. Neither Gym & Fitness nor the delivering carrier can be held responsible for short deliveries or damages to packaging if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty. The customer is asked to examine the goods as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.

Collection of Faulty Products

If your delivery is faulty we will either arrange for this item to be picked up from you or for a company appointed engineer to visit you and repair the item. If we elect to collect your item then a third party courier company will be used for this service. Please ensure that the goods are ready to picked up and are packaged correctly for transit within 24 hours of you telling us that there was a problem.

Should the goods not be ready for collection then you will be charged for an additional courier service to pick them up. Once the goods have been checked we will make the necessary arrangement to either repair or replace the goods.

You will need to provide us with the proof of purchase for this product. Guarantees are only relevant for the original purchaser and cannot be passed on if you sell your goods to another party. If you cant show us a proof of purchase then you will need to pay for all repairs in full. If we discover that the goods are not faulty on inspection then the unit will either be sent back to you or left with you and all delivery and repair call out charges will be payable by you.

Installation 

All products are delivered flat packed or in a pallet and will require assembly by you. In all cases you will receive an installation manual. Installation times take between 30 minutes and 6 hours depending on the product. 

Installation Service

Please contact us at installation@gymandfitnessequipment.co.uk to arrange this.

Installations and deliveries are for ground and first floor only and for the mainland. We are not able to offer this service offshore.

Installations do not occur at the same time as a delivery as these are separate companies with their own scheduling. 

If you have ordered a product with an installation.

Installation means that your equipment will be assembled safely according to the manufacturers specifications. This will be carried out by an approved third party installation company and is optional. Apart from sourcing the company by means of the quality of their work and paying for the installation, we cannot take responsibility of any other aspect of the installation service. If you accept this optional extra you also accept the responsibility of coordinating the installation dates with the installation company. 

Installation will only take place after the delivery and the normal waiting period is 1 week to 4 weeks. We are not in control of the scheduling of installation service, we simply source a reliable installation company and pay for it on your behalf. 

The company will contact you and make arrangements to install at a time that works for you. There will be rare times when the company is forced to reschedule an appointment as sometimes people may be sick or there may be transport issues. This rescheduling would be out of our hands and all discussion and correspondence would be with the installation company. 

You will be contacted by the installation company by means of a call or by email. Please ensure that these details are correct when you create your order. 

Please ensure that the space needed for your product has been prepared and cleared. You will also need to ensure that access is not restricted and that the installation team can safely and easily work in the area. The Installation teams charge according to time and waiting periods incurred whilst someone clears a room are charged at a rate of £25 per half hour.

When we quote for installation we assume that the installation will take place in any of the following places

  • Ground floor
  • Garage

If the installation team deems and installation to be hazardous or unreasonable then Gym & Fitness will be within their rights to refuse the job. Should the goods be found not to fit into the premises then you will be responsible for the costs of the installation team despite the fact that the installation could not be completed.

Agreed installation times must be adhered to.

Please ensure that adequate parking is provided for the loading, unloading and parking whilst the installation and or delivery is taking place. All parking charges will be for the customers account. Should the installation time be extended due to a parking issue the customer will be charged at a rate of £50 per hour.




 
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